Author: S Ramesh Shankar

Born in Trichy, Tamil Nadu, India, I have been brought up in different parts of India. Graduate in chemistry and post graduate in personnel management and industrial relations. Have been a HR practitioner for 38 years in the industry and have experience in working in steel , automobiles, FMCG and engineering industry. Was head of HR for Siemens in South Asia based out of Mumbai till March 2019. Currently founded hrishti - joy forever, a social enterprise to give back to society and work as Chief Joy Officer.

Expectations Management

One of my colleagues enquired if I could write on “Expectations management”. I thought it was an interesting subject and hence readily agreed. Someone interestingly said that frustration is the gap between achievement and hope. We are continually trying to live up to the expectations of all the people around us. When we succeed, we are elated and when we don’t we feel dejected.

Today, expectations begin even before you are born. Our parents are expecting us to be a girl or a boy depending on their wish. If we fulfil their wish, they are delighted and if we do not, they are disappointed. So, we possibly need to learn to manage expectations even before we are born. Then once born, we grow up and when it time to get into a school, most parents wish you get admission in the best school. The competitive race of life begins here.

Then we are out of school and we have to manage expectations of parents, teachers, relatives, friends and even the community around us. Each of these people have different expectations from us. While every parent wants the child to pursue the best of education, every teacher wishes the child excel in her or his subject of choice. Relatives and friends are awaiting your success in academics to celebrate with you and your family. The community around you wants to take pride in your accomplishments.

Let us assume you are able to live up to the expectations of all of them. This may be easier said than done. You may want to be a doctor and your parents want you to be a engineer. Your relatives and friends feel you should pursue music as a career since you are good at it. So, meeting conflicting expectations and still pursuing what you want to do in life is a tough ask. You may delight some and upset some other well wishers in your life.

Now, you have finished your formal education and want to pursue your passion in life. You have graduated as a doctor and want to go to the villages to serve the most needy. Your parents are worried about living conditions. Your friends, relatives and neighbours are worried that you will not be available for them. The community around you is looking forward to benefit from your services. They are disappointed that you are moving away to serve in a village.

Apart from all of them around you, you sometimes are not able to live up to your own expectations. The champions in every walk of life set very high standards for themselves. They do not rest till they are able to surpass their own expectations every day of their lives. So, whatever your accomplishment in your life, you may feel you have a lot to achieve in the future. Excellence is a journey that never ends. It is like a train which has no destination.

Another dimension of expectation management is when you get married. Both spouses have expectations from each other. When we do not meet each others’ expectations, it results in avoidable conflict. There is no magic wand to balance expectations from each other. But two way communication, mutual respect, active listening and adapting to each other may help us bridge our expectations with each other.

With all these complexities of life, how do you meet the expectations of all the stake holders in your life. It depends on how we set our own expectations. While we may not be able to set expectations before we are born or even as a kid, it may be desirable to do it as we grow into an adult. We should calmly negotiate with the relevant stakeholders what to expect from us in every stage of life. We may not be able to live up to everyone’s expectations. But we are not bound to do so either. We should live up to our own expectations and have the courage to manage the rest.

Whether it is your friends as in the photo above or colleagues at work, relatives or family members, we need set and reset our expectations as per the needs of the environment.

We have to develop the ability to negotiate expectations. This may be with our parents, relatives, teachers, friends or even our colleagues at work. We have to be clear on what we want to do and then we need to pursue that with passion without hurting anyone around us. As we learn to be focussed and persuasive, we will realise that we can wade our way through the mesh of life and achieve what we want to.

Do you want to try ?

S Ramesh Shankar

Violence in society

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Not a day passes today without a report of violence in some part of the world. Our newspapers, magazines and TV channels are brimming with headlines of violent incidents around the world. Why cannot we have peace around the world ? Why do we have rapists torturing innocent children ? Whey do we have school children wielding guns and killing innocent people ? Why do terrorists attack innocent citizens ?

Every violent incident is reported in newspaper headlines and debated on TV channes to give sadistic pleasure to some people. I am trying to understand the root cause of this behaviour in society. I cannot believe any religion in the world propagates or supports violence. I am not well read on religions of the world,not even of Hinduism to which I belong. But my limited knowledge teaches me that no religion teaches us to practise violence in any form.

After deep reflection, I have come to the conclusion that our family, education system and societal and political values are responsible for today’s tragic state of affairs. Let me try to delve on each of these three root causes and find answers of how each of us can contribute to change this situation for our future generations.

Let us first reflect on our family system. Family is the basic unit of society. Today the foundations of family as a social institution is threatened. This is true around the world. While we may justify our moving from joint families to nuclear families due to career aspirations or individual ambitions, this has led to breaking of family as an institution. The elders in the family played the role of mentor and guide for the younger members. Today we do not have mentors or guides within the family system. The inculcation of family values is fading in society.

If we move to schools, our education system is becoming more commercial than educational. The sole objective of most of the schools and colleges is to make money. They are less concerned about producing the future citizens of their country. Educational institutions have failed to maintain standards and inculcate values in their students. If at all students learn that earning money and that too at any cost is one of the prime objectives of individuals in society. Educational institutions need to partner with parents and society to inculcate the right values in the younger generations.

Political parties and social groups are perpetuating violence in some form or the other. While in power they do everything to suit their convenience at the cost of society. When out of power they obstruct the working of the government and support violence in every form so that government in power earns a bad name. This is further accentuated by the apathy of the citizens. We are willing to accept the violence and crime against innocent citizens by the rogues of society. These rogues do not have any religion or nationality. They are criminals and have no place in society. They continue to thrive because of political support from all shades of society. We cannot even call them animals as that would be an insult to animals. Animals are more faithful to humans than such unscrupulous elements in society.

While fire may symbolise violence in society, we need to find ways to put off the fire by our actions and use it only for prayers and peaceful purposes as in the photo above.

What can we do as citizens ? In my view, we can play the role of mentors to our children and younger members of our family to inculcate the right values. We can promote and support educational institution which produce great citizens for the future and boycott those which commercialise education. We can boycott politicians and political parities which supports rapists, murderers and corruption in public life. This can be done by our participating in every election and voting for honest citizen to be our representatives in legislatures and parliament. Every political party has honest members and we need to support and promote them.

It is time to wake up and take charge ? My 3 simple steps are just nascent ideas. What do you think ? What are your ideas ?

S Ramesh Shankar

Travelling around


One of my passions in life is to travel.  I love visiting new places and meeting people.  I also love to understand the culture and crafts of that new place.  I have been lucky to visit different parts of the world and of my wonderful country as well. Every time I have travelled to a new place, it has been a new insight for me. The place, the people and the practices indeed teaches me many life lessons, which no education in the world can.

It does not matter which part of the world I am visiting or during which time of the year.  Every new place has a new meaning for me in life.  Every new location teaches me new things.  I wish I could have been a travel writer, visiting places around my country and the world and sharing my experiences with everyone.  Although, I have almost visited all the states of my country , I am yet to cover all the treasures of my native country.

I remember my first travel out of my country.  It was way back in 1989, when I visited UK for a three month training programme.  Apart from the learnings in the programme, which changed my perspectives on being a trainer, it was indeed great insights into a different country with varied cultures, norms and behaviours.  I still remember how I enjoyed the Big Ben to see the UK parliament or the Buckingham palace and these brought back vivid memories of my limited knowledge of history studied in school.

Another wonderful visit was my first visit to the state of Jammu & Kashmir, the northern most state of my country.  It was way back in 2004 and many of friends cautioned me against the travel since there was tension between ethnic groups and also the state was seized with terror attacks.  Both me and my wife felt that terror is a world wide phenonomenon today.  It can happen in your backyard where you are staying and hence we decided to go ahead.  This was one of the best decisions of my life.

This state gives you the best glimpses of nature.  Its warm and flat at Jammu, cold and chilly in the valley and solemn and snowy at Ladakh(as in the photo above).     As you land into Srinagar, you feel you have arrived in a fairy land.  You can see snow capped mountains around you and the warmth of the people you meet is unbelievable.  All the people you meet here are hospitable and are always keen to make you comfortable.  They call it “Kashmiriyat”.  It means the culture of secularism in simple terms. It is such lessons, no book in management or psychology can teach you.

One of the best states I have visited so far is Sikkim, one of the smallest states of India.  The capital Gangtok is again surrounded by snow capped Himalayas and the city is spotlessly clean.  You have foot paths all around the city and you can enjoy walking around without worrying about any road mishaps.  I sometimes wonder why all of us living in different parts of the country in other states cannot learn from this wonderful state.

Last but not the least, I would urge everyone to travel around whenever you can.  I would urge parents and elders to take your kids around the world and around India whenever you can.  A visit to a new place and meeting new people can never be substituted by books or the television.  My wife and kids have travelled around with me in my country and around the world wherever I could afford to go.  Each visit has brought in a new lesson for each of us.

Lets start our learning journey today.

S Ramesh Shankar