Be the change you want to see…

Mahatma Gandhi said “Be the change you want to see..”. The time has come today.

Everyone in my organisation today was waiting for the big announcement by our global CEO. Every employee was wondering what is likely to be announced and how it will impact her or him.

An organisation is a network of people. It is not buildings, factories or fixed or movable assets. It is the people working in them. So, if there is a change, it will impact the people more than any other asset. While we can rebuild a factory, office or any other asset, it is much more difficult to sustain the motivation of our team members during a change process. This is where we as leaders have a role to play.

The market place is changing more rapidly than we can anticipate. We are also transforming as an organisation. However, the speed of change is accelerating faster than the change itself and hence organisations have to anticipate this speed and be prepared for it.

We all should be happy that the board of our organisation has been proactive to anticipate this change and deal with it well ahead of times. We can be sure that the organisation change will benefit all stakeholders and especially our customers. We, as employees have to strengthen this process by being part of the change rather than worrying about it.

What can we do about this change happening around us ? First of all listen, be calm and welcome this change. Secondly, lets be the change agent. We need to lead our teams to a better tomorrow. We need to communicate effectively, listen to their concerns if any and address them empathetically.

The board of our company seems to be burning the midnight oil to prepare for this change. We need to trust their capabilities and their ability to steer this change. We need to prepare ourselves to adapt to this change and be the winning team.

A very detailed communication plan is being put in place and every employee will be touched through this plan. They are anticipating the likely impact on individuals, businesses and the organisation as a whole and are getting prepared to deal with it. As a fair employer, our enterprise will take care to deal with all issues with equanimity and fairness.

Apart from trusting the leaders in the organisation, we need to trust ourselves. We have to believe in our capabilities. For instance, we may have represented our country in the recently concluded world soccer championship. So, we may be among the best 15 football players in our country. But tomorrow, the selection may be for a continent – representing more than one country. We need to be the best among the best to be in that team.

The organisation of tomorrow will mean adapting to the radical changes of the business environment. We need to be ready to radically change. Our roles may change, our business may get redefined but our values and ethics will remain the same. Our customers will not change and hence we need to prepare ourselves to continuously and seamlessly deliver value to our customers.

Last but not the least, we need to be calm. There is no change in life which will not impact us in some way. Every change has to be dealt with calmness. If we are the best in whatever we do, there is nothing for us to worry about. If we are willing to adapt ourselves to the organisation of tomorrow, we have nothing to fear.

Our calmness will determine our success. We all strive for rapid change but when it impacts us , we may not be fully ready to face it. It is time to challenge ourselves. The best way to anticipate this change is to be a catalyst to the change process. A belief in our leaders and ourselves will help us deal with it.

Let us change for the better.

S Ramesh Shankar

30th July 2018

My ten learnings from a US holiday

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I have always admired the United States of America as a country for many things. Apart from being the wealthiest democracy in the world, it has a lot to teach the world as countries and individuals. I had been on a holiday for a fortnight to this wonderful country and learnt the following ten lessons as an individual :

1. Dream big : You need to kindle a dream in a individual and then strive hard to achieve it. Every American who migrated from different parts of the world to settle in this country dreamt of making America the best in the world. They have worked hard to achieve it and within a span of a century.

2. Unity In diversity : People from all parts of the world have come and settled down here. They are diverse in religion, culture, ethnicity and race. However they have evolved a common nationality. A common dream and a disciplined way of achieving their goals.

3. Discipline : A colleague of mine used to state of “Starting with enthusiasm and ending with discipline”. You can see it in action in this country. Every body is enthusiastic in whatever they do and enjoy doing it mostly. However they do not compromise on discipline. This quality you can see in most developed countries of the world.

4. Pride : While all of us are proud of our respective countries, one can observe a sense of patriotism amongst all categories of citizens. They display it in their behaviour and in discharge of their duties in whatever they do everyday in their lives.

5. Focus on your work: Everyone is focussing in what they are supposed to do. They are neither aware of what is happening around the world nor interested in knowing it. We spend most of our time in worrying about others and the world and lose focus in what we are supposed to do.

6. Every job is respected : We generally look at every job from a social status angle. Some jobs are more prestigious than others. However, what one learns from this place that every job is unique and needs to be respected. Every individual is respected in society irrespective of what she or he does.

7. Create a competitive spirit : Every state in the USA competes with the other to be the best. Every state is unique and wants to be that way. They set standards for other states and are not willing to compromise on their freedom or liberty.

8. Preserving your culture: While everyone is proud to be an American, they steadfastly maintain their state identity. They are proud about their culture and history and want to preserve it. Every state wants to lead the others in preserving and promoting their uniqueness.

9. Respect : The respect for senior citizens and the military is visible in their day to day actions. If you are waiting to board an aircraft, the active military personnel are given first preference after aged and the kids. They are given precedence over first class or business class passengers as well. This signifies the respect for the citizens who sacrifice their lives for their country.

10. Everyone wants to contribute : Everyone in the country wants to contribute in their own ways to make the nation the best in the world. This means that each of us have to strive to excel in whatever we do and not do it as a ritual.

The photo above is my tribute to Martin Luther King, one of the heroes of the American success.

I am not for one saying that there are no negatives in the USA. There are some things which I would not like to learn from here. But the positives far overweigh the negatives.

Let us learn from their positives.

S Ramesh Shankar

16th May 2018

Appearances may be deceptive

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The other day I met a family in the lounge of an airport. It was a man, his spouse and two kids. The man was wearing a religious mark on his forehead and looked very spiritual. But as soon as we entered the lounge, this person started consuming alcohol and other beverages like the other mortals around him.

I have nothing against his consuming alcohol or any other beverage. Ultimately, it is his personal choice and preference and nobody is entitled to comment on it. But, what caught my eye is that the appearance of a person may be deceptive at times.

This man looked very spiritual and one believes that a person of this type may not consume alcohol. This could either be our mindset or underlying my hypothesis that appearances may be deceptive.

I met another family in a restaurant. They looked from the lower economic strata of society but were doling out money to everyone. Sometimes physical appearance can be misleading and you form opinions about people, which may not reflect reality.

I have met people of different hues in life and generally noticed that appearances are indeed sometimes deceptive. A person may look calm and serene in appearance but may be short tempered and hotty in his disposition.

The interesting aspect to understand as to why this happens as we grow up in life. As a kid, all of us are spontaneous and our appearance will be symptomatic of our moods. One can easily make up the emotions of a kid with the appearance on her face. On the other hand, as we grow up we possibly try to camouflage our emotions and try to hide reality from the world.

This could be because we are conditioned to behave in a particular way in a particular situation. Any dissonance is considered deviant. This then gets reinforced in our psyche and then becomes a way of life. We start believing that we have to smile at the world even if we are in distress.

Of course it may be true that some people are more dramatic than others. They are good in their histrionic skills and hence can act different from what they are feeling inside. This may be more natural for some than others. My belief is that is difficult to have an internal state of emotions and express something else on the face. But that is the life which appears around us.

While it may be true that all of us try to hide our emotions sometimes, it may be desirable to express ourselves as we feel. This may be easier than done. However, the more we are able to practise, the lesser dissonance we may have in life.

As in the photo, Niagara Falls may look cool on a cloudy day. But it may not be safe to try and swim under the falls even when it is calm. Appearance can be deceptive.

Personal credibility in life is all about predictability. If our face cannot predict our emotions, then others may consider us less reliable. Hence, it is fair to state that face is an index of the mind. The more we are predictable the better for us and for all the people around us.

Let our appearance reflect the reality within us.

S Ramesh Shankar