The “know all” managers…

I sometimes wonder how little I know about anything in life. I attended a Carnatic music recital and learnt how little I know about music. I have attended a nature camp and realised my limited knowledge about plants, animals or birds. But I sometimes wonder how some managers seem to know everything in life.

I would call them the “Know all managers”. They may belong to a functional area before they become the leader of a team or the head of a business. The moment they become a general manager they tend to think they know it all. They seem to sometimes think that they know more than the experts in their field.

I admire the managers who are versatile and know it all. But I sometimes wonder if that is a good trait or bad. I am not sure. I believe that even if we lead a team, we may not be the expert in all fields. The day I realise that as a leader my role is to get the best knowledge, expertise and support from my team, I may be more effective.

The know all leaders think that they know everything. Further, they think that there is no need to listen to everyone’s view. They make up their minds even before they listen to everybody’s views. They prefer to talk more than listen. They make up their mind and take decisions based on their own perceptions.

I may call this phenomenon the arrogance of the mind. The day I think I know it all, my learning ends and my decline begins. My mental faculties are closed. I do not listen to people around me. My eyes are blinded and I do not see the wisdom of others. The really knowledgable people are generally humble and introverted. As a leader they may need to be encouraged to share their knowledge.

As a know all leader, if I silence my team, I will be a loser not my team. Most managers of this type think that if they listen more they may not be effective. In my view, the opposite is true. A leader who listens to her or his team is more respected than others. A leader who listens to others gains more than loses in terms of knowledge, skill or attitude.

The know all leaders may appear effective in the short terms but lose out in the long term. First, they are not willing to get the best out of their teams. Second they do not get the best counsel from the experts in their team. By not listening to their colleagues and not allowing them to speak, they silence the wisdom in the group. They may appear to be decisive but this is because they like to listen only to their voice and their views. This may result in a fast decision but not necessarily the best.

One quality which is fading in leaders today is humility. In my learning, humility is the foundation for sustainable leadership. We need to realise that even life time experience cannot teach us everything in life. The best teachers and leaders I have met in life are always keen to learn from everyone around them. Their humility bowls you over. Their humility makes you realise your limited knowledge or skills. They inspire you to be a life long learner.

It is like some nurses after working for a few years start believing that they know more than the doctors just because they have experienced a variety of patients in their career.

This makes it imperative for all managers to realise that they have to be life long learners. A manager who learns from everyone around him evolves into an inspiring leader. In my view, the difference between a manager and leader is our ability to inspire others. Our inspiration is not by our superiority of knowledge or skills but our humility to learn from everyone.

Let us learn to be life long learners.

S Ramesh Shankar

7th November 2018

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