Conflicts are an integral part of life. It could be within a family, with team members at the workplace or even between communities or nations. Conflicts basically arise when there is a misunderstanding or communication gap between two people or teams or even communities or nations.

I was reminded of a beautiful quote, I read long ago. It goes like this: “I know, you believe, you understand, what you think, I said. But I do not know whether you realise, that what you heard is not what I meant.”

The crux of the communication ,lies in the receiver getting the message in the same intent ,in which the sender intends, to give. However, there are a lot of barriers ,in between ,and this results in conflicts.

After spending my entire career in corporates ,working for multiple teams, I realise that one of the better ways of resolving a conflict, is to develop three basic skills ,in our lives :

A. Active Listening

B. Willingness to accept mistakes, and say sorry

C. Moving on

The first and most important skill ,one needs to develop ,is active listening. This may look simple, but in my view ,listening and that too active listening, is one of the most challenging skills to develop. Active listening would mean ,listening as if your whole world depends on, what the other person is about to say. We need to screen out ,all distractions and barriers ,and focus on what is being said ,so that there is no gap between ,what is communicated and what we listen.

The second skill is ,willingness to accept our mistakes. We generally believe ,that we do not make any mistakes and the whole world around us ,is erroneous ,most of the times. It may hugely benefit us ,if we are willing to subsume our egos and honestly and openly accept our mistakes. Every individual is internally aware ,when they have made a mistake. It is only our ego, which prevents us, from accepting our mistakes willingly. How do we learn to crush our egos and accept our mistakes ,unconditionally. Saying “sorry” would be the most difficult challenge in life ,always but if we are able to do it, most conflicts could get resolved ,even before we can imagine.

The third skill is ,our ability to move on in life. We tend to remember all the bad things of our life and easily forget the good things. It may help us immensely, if we are able to erase any incidents leading to conflicts and move on into the future. This requires a big heart but may be worth the effort. Life is definitely wholesome ,if we are willing to look into the future rather than worry about the past forever.

Apart from the above skills, we need to

A. Trust one another

B. Communicate authentically and openly

C. Be open to alternative solutions

Trust is earned by our actions and behaviour. It cannot be bought by money or the position we hold. People do not trust us because, we hold a position of power in family, society or even within an organisation. Trust is evolved by demonstrated action of the values, we preach others. Trust begets trust. If we trust others unconditionally, they would trust us too. But trust is lost at the first loss of faith ,due to a gap between what we say and do.

Communication is always the key ,in conflict resolution. In most situations, silence speaks louder than words. Each one expects the other person ,to take the initiative. It is here ,that we have to show magnanimity. Let us learn to bury our ego and take the first step to communicate. The more we communicate, the more we move towards solution of a problem. This supplemented by patience, and perseverance will yield us to the ultimate goal.

The last aspect is ,openness to alternative solutions. We tend to limit ourselves to our own thinking. Our mindset appears to be cast in stone, in most such situations of conflict. If we are willing to be open to alternative and innovative solutions to a problem, which could be at variance to our own thought processes, the solution could emerge faster ,than we think.

The key to conflict resolution is listening, accepting our mistakes and moving on. This when supplemented by mutual trust, authentic communication and openness to alternative options ,will resolve conflicts amicably always.

Let the journey of discovery start today

S Ramesh Shankar

7th Jan 2024