How the world is changing and the role of HR along with it ? We have more questions than answers to this question. The rate of change is more evident than the change itself. How does it impact HR ? What are the capabilities of the future CHRO ?
A. Simplify complexity : In my view, the first and foremost capability for HR is our ability to simplify a complex world. Today everything is complex. It is tending to get more complex and ambiguous as time passes. In this ever changing world, how do we as HR simplify things and focus on the basics will be a good quality to possess.
B. Be human : The advent of technology has made human beings mechanistic. We tend to react like computers without any emotions. We fix processes and systems and automate everything. While automation will help efficiency, it may not always result in effectiveness. Hence, it is critical for HR folks to be in touch with employees and apply their mind.
C. Be the change : HR has to lead the change in the organisation. While in the past, we may have been happy to support change and facilitate change, it is necessary to lead it in the future. We have to be the change we want to see in the organisation. This strategic mindset of change is critical for future success.
In all of the of the above, we have to be the conscience keeper of the organisation.
S Ramesh Shankar